Sales & Marketing Executive/Specialist (Customer Growth)

Introduction

Con Cung is the biggest omni-channel company for mom & baby with 600 retail stores in Vietnam in 2021 and plan to have 1,000 stores by 2023 with 1 billion USD revenue. Con Cung's annual growth rate is more than 70%. With the vision of providing good quality products for children, Con Cung is strongly investing into Product Research and Development in order to manufacture and provide products that are suitable to the local market in terms of pricing and quality. We also invest into technology in order to manage the network and online channel efficiently.

Con Cung Corporation also develops in-house cutting-edge automation and intelligence technologies. We are seeking for young, smart & dynamic talents to grow your career together with us.

Job Description

1. Paid Membership Program (Subscription)

Develop and execute Paid Membership programs (Subscriptions) to build frequent shopping habits, enhance customer loyalty and increase brand engagement

2. Loyal Customer Care at Store Level

Develop and execute store-specific loyalty programs to enhance engagement, strong relationships and drive sale growth

3. Enhancing Customer Experience & Sales through Personalization

Analyze customer data to design targeted promotions and offers that personalize experiences, boost cart value, and drive cross-/upselling opportunities.

4. Cross-functional Collaboration

Work closely with relevant departments including Marketing, Operations, Product, Communication,.. to ensure consistent and effective program implementation.

5. Performance Monitoring & Optimization

Monitor KPIs and analyze customer-related metrics (return rates, program engagement, purchase frequency, etc.), and propose adjustments and improvements to optimize and enhance operational effectiveness.

6. Other tasks assigned by the Customer Development Lead/Manager

Support assigned tasks from management to contribute to the overall goals of the department.

Job Requirements

-   Education & Knowledge: Bachelor’s degree in Marketing, Business, Economics, or a related field

-   Experience: Minimum 2 years of experience in customer development, CRM, or marketing; experience in retail or FMCG is a plus.

-   Strong logical thinking and analytical skills; proficient in Excel;

-   Detail-oriented and well-organized in handling tasks and projects

-   Creative and innovative mindset

-   Ability to multitask effectively and manage priorities

-   Capable of working independently under pressure in a fast-paced environment.

-   Good teamwork and cooperative spirit

-   Flexible and proactive in taking initiative.

Benefit

-   Annual bonus: 2 - 3 months under minimum KPI requirement

-   Fast promotion opportunities based on personal ability

-   Work in a dynamic, open, creative environment

-   Regular training, company team building, birthday bonus

About Concung.com

-   Working time: 8:30 - 17:30 Monday - Friday

-   Working place: 14th Floor, Phu My Hung Tower, Tan Phu Ward, Dist. 7, HCMC